Asset protection guidesevery process
Each step from sign-up to withdrawal includes verification, and suspicious activity is blocked the moment it is detected.
Phone and identity verification
Every account goes through phone verification and legal name checks. Users under the age of 20 cannot sign up.
Rotating deposit addresses
Multiple deposit addresses rotate for each asset, so funds never concentrate in a single address.
Dual approval
Stake activations and withdrawals are processed only after staff review, and every change is recorded in an audit log.
Access blocking policy
Fraudulent sign-up attempts, blocked phone numbers and abnormal access are automatically blocked by IP.
Address change alerts
Our operations team is alerted immediately whenever deposit address settings change.
Encrypted sessions
Login sessions are managed with signed tokens and secure cookies, and passwords are stored with one-way hashing.
Security tips for users
- Use a password you don't use for any other service.
- Before depositing, double-check the network and the first and last four characters of the address.
- AVEX will never ask for your password or verification code by phone or messenger.
Report a vulnerability
If you discover a security vulnerability, please let us know at our security email. We'll investigate, act quickly and follow up with the outcome.